This crew is not only friendly, efficient and knowledgeable about hotel policy, they are also compassionate.
My flight arrived closer to 7:30pm, myself 8:30pm at the station. I called in as indicated for shuttle service to be picked up to be informed that Comfort Inn does shuttle service only between 8am and 6pm. With shock and displeasure I expressed my distaste. The attendant offered to call in a cab company and have them meet me at the station. I waited 45 minutes for taxi to reach. That's after asking the bus station if they have a taxi service they know of. This means, the taxi the hotel called for, never arrived. I had to go with an alternate cab company.
I have traveled for business before, and if I'm ever back in Boston again, this is where I will stay.
All drained and exhausted, The room was short an iron. I called the front desk requesting one. I was assured one will be brought right up. It took 90 minutes and another call to get an iron. To top, I had to go down for it. I did not appreciate front desk attitude both on the phone and in person. Being in the service industry myself, I tried to be nice about it.
It's okay. My room was clean. Breakfast was meh but it did have some hot food. Right off of I 95.
I had a snafu renewing my room for the entire weekend while attending a conference, and to my surprise and delight, the staff had merely left my room available when I returned.
Not many places are compassionate, however this location is.
I planned my trip around the information provided by the staff of hotel. My flight was booked with the clear understanding there will be shuttle service for me upon arriving the bus station. I simply need to call in and one will be dispatched to me. I made it very clear in my queries if the shuttle service has a time frame. The answer I received, "No, just call us when you arrive and we will send it over" I called the day before as I packed my bags for the trip to confirm if the room has an iron board and an iron. I was assured all rooms have an iron and iron board.
It was nice and quiet. Room was always clean and ready no smells
Basic hotel that is due for a renovation. Clean enough. Comfortable enough. The complimentary breakfast is the bare minimum. Request a room on the third floor or higher to avoid activity in the function room or restaurant impacting your stay.
Thank you very much for all you do!
Comfort Inn Randolph Boston is a US Lodging based in Randolph, Massachusetts. Comfort Inn Randolph Boston is located at 1374 N Main St, Randolph, MA 02368, USA.
Please contact with Comfort Inn Randolph Boston using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Comfort Inn Randolph Boston opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.